FAQ’s

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Frequently Asked Questions

What are the benefits of online therapy?

Accessibility, convenience, and affordability. Online therapy allows you to receive professional therapy services from the comfort of your own home. Only you can determine whether in-person or online therapy is best for you. I encourage you to give it a try!

Can I reschedule my session?

Our Counselling and mental health services require at least 24-hour notice for cancellations and rescheduling. Anything less than the required notice time may incur a fee.

How many therapy sessions will I need?

Totally up to you! Depending on your goals for therapy, concerns, and type of intervention, you and your therapist will come up with a customizable plan. Most therapists suggest booking a session once every two weeks, but that can vary depending on your financial situation and schedule.

How can I schedule a counselling or mental health session?

Our online scheduling system Jane allows you to book and manage your appointments. Simply click the link https://newday.janeapp.com/

What are the payment options for counselling and mental health services?

We require payment in full at the beginning of each session. We accept major credit cards and process through our booking app Jane.

Are your services covered through insurance plans?

Yes, most insurance plans cover counselling and psychotherapy services. We provide direct billing to most insurance providers, however, if your plan is not included, official receipts will be provided to you.

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